The TTC has ended its Metropass Discount Plan (MDP) program earlier than anticipated due to the ongoing uncertainty of the Canada Post labour negotiations that could impact delivery of November or December Metropasses. The MDP program was scheduled to end in December as the TTC transitions to PRESTO.
 
MDP customers will not be charged for the November and December Metropasses and will instead receive a credit on November 1and December 1 of $12.25 for adults or $9.75 for seniors/youths, the equivalent of the MDP discount on a Metropass. MDP customers will also receive a $6 credit on November 1 that can be used to purchase a PRESTO card.
 
Customers wishing to continue purchasing a discounted monthly pass, can sign up for the 12 Month Pass on PRESTO. It costs the same ($134 for adults and $107 for seniors/youths), requires the same 12-month commitment and provides the same unlimited travel as the MDP pass.  The monthly pass is automatically updated each month, removing the need to mail passes to customers. As well, if a PRESTO card is lost or stolen, it can be cancelled and replaced without the customer having to purchase a new 12 Month Pass. Customers can also purchase a TTC Monthly Pass on PRESTO. It costs the same ($146.25 for adults and $116.75 for seniors/youths) and provides the same unlimited travel as a regular Metropass.
 
MDP customers can still purchase a regular Metropass from a collector booth at all subway stations or from an authorized fare media retailer. Passes cost $146.25 for adults and $116.75 for seniors/youths. All Metropasses will be discontinued on Dec. 31, 2018.
 
If you have any questions or require more information, please call 416-393-4636.

Frequently Asked Questions

Why is the TTC ending the Metropass Discount Plan program early?

Due to the ongoing uncertainty with the Canada Post labour negotiations, the TTC has decided to end its Metropass Discount Plan program earlier than December 31, 2018. This decision was made to minimize the impact the strike may have on customer’s receiving their November and December MDP passes in the mail.

Will I still be charged for a November and December Metropass?

No. You will not be charged for your November or December pass, but you will receive a credit of $12.25 (adults) and $9.75 (senior/youth) on November 1 and December 1. This is the equivalent to the discount you normally receive each month.
 
In addition, you will receive a $6 credit on November 1, which you can use to purchase a PRESTO card. You will not incur any cancellation fees.

Is a discounted monthly pass available on PRESTO?

Yes. You can sign up for the 12-Month Pass on PRESTO. The 12-Month Pass costs the same, requires the same 12-month commitment and provides the same unlimited travel as your MDP pass did. Visit www.prestocard.ca External link opens in new window. to sign up for the 12-Month Pass. You can purchase your pass from the last eight days of the month until the first five days of the new month.

PRESTO isn’t available on the sedan taxis contracted by Wheel-Trans, how do I pay my fare using PRESTO?

The TTC continues to work with PRESTO on having a solution available for Wheel-Trans customers to pay their fare using PRESTO on sedan taxis. A temporary solution will be in place by the new-year and more information will be provided when it’s available. For now you should continue to pay by cash, ticket, token or regular Metropass when travelling on a sedan taxi.

Where can I buy a PRESTO card?

PRESTO cards are available for sale at:
  • Shoppers Drug Mart locations across Toronto
  • PRESTO Fare Vending Machines in TTC subway stations
  • The TTC’s Customer Service Centre

I’m a senior, how do I purchase a senior discounted monthly pass now that MDP is ending?

You can sign up for the 12-Month Pass on PRESTO. However before you sign up for this pass you must set a senior fare type on your PRESTO card. To do this you must take your card to Shoppers Drug Mart with valid government issued identification and they will set your fare type on it. Then you can go to www.prestocard.ca External link opens in new window. and sign up for the 12-Month Pass. More information about the 12-Month Pass is also available on our website at www.ttc.ca under Fares and Passes.

I’m a youth, how do I purchase a youth discounted monthly pass now that MDP is ending?

You can sign up for the 12-Month Pass on PRESTO. However before you sign up for this pass you must set a youth fare type on your PRESTO card. To do this you must take your card to Shoppers Drug Mart with valid government issued identification and they will set your fare type on it. Then you can go to www.prestocard.ca External link opens in new window. and sign up for the 12-Month Pass. More information about the 12-Month Pass is also available on our website at www.ttc.ca under Fares and Passes.

How do I buy a 12-Month Pass if I don’t have a computer?

You can contact PRESTO’s Customer Service Centre by phone at 1-877-378-6123 and they can mail you the forms you need to complete and mail back to PRESTO. You can also come into the TTC’s Customer Service Centre above Davisville Station to get registration forms as well.

How does the 12-Month Pass on PRESTO work?

The 12-Month Pass provides unlimited travel on all regular TTC routes each month. Tap your card every time you enter a subway station and whenever you board a bus or streetcar. Your pass will be validated each time you tap.
 
Your 12-Month Month Pass will automatically renew each month, eliminating the need for the pass to be mailed to you each month.

What are the benefits of the 12-Month Pass on PRESTO?

  • Unlimited travel across all regular TTC routes.
  • Costs the same as the MDP pass (subject to change depending on fare increase).
  • One-time set-up of your card up at the start of the 12-month agreement and your 12-Month Pass is available on your PRESTO card for the full year (payments are automatically processed each month).
  • By creating a My PRESTO Account, your monthly pass is protected if lost or stolen.
  • Your agreement is automatically renewed each year unless you opt out (cancellation fees may apply).

If I’m buying a TTC 12 Month Pass for the first time online, can I order my card and purchase my pass at the same time?

No. If you ordered your PRESTO card online and created a My PRESTO Account at the same time, you need to activate the PRESTO card before you can add a TTC 12 Month Pass or any funds to it.

What payment methods can I use?

For online purchases you can use a regular credit card (Visa or Mastercard), Visa Debit card or Debit MasterCard from TD, RBC, Scotiabank, BMO or CIBC. For customers paying through a bank account from a bank not listed above, a paper pre-authorized debit form can be obtained at www.prestocard.ca External link opens in new window.. You can download and complete the form and send it to PRESTO, along with a void cheque and a signed copy of the Terms & Conditions. Forms will take approximately 10 business days to process.

What happens if I need to cancel my pass before my 12 month contract is up?

That’s fine. However, if you cancel your pass before the end of the 12-month term, you will be required to pay the difference between the discounted monthly rate and the regular monthly pass rate from the start of your current 12 Month Pass contract period to the cancellation date. For example, if your 12 month contract period is July 2018 to June 2019, and you wish to cancel any time before June 2019, cancellation fees would apply.

How can I cancel my pass before it renews automatically?

You must cancel your pass within the first 23 days of the last month of your contract to avoid incurring additional charges. To cancel your pass, follow these steps: Visit prestocard.ca and log into your My PRESTO Account, click on Load drop down menu and then click on Autorenew Transit Pass. On the Manage Autorenew page, click Remove to cancel your TTC 12 Month Pass. On the Cancel Autorenew page, click Confirm (you should then see an Autorenew cancellation confirmation).

Will my TTC 12 Month Pass still be available if my PRESTO card is lost or stolen?

Yes. If you purchase a replacement card in person, do not create a new My PRESTO Account or add a transit pass. This is done automatically as part of the card transfer process.

Can more than one person use the same TTC 12 Month Pass to ride the TTC?

Yes. But it can only be used by one person travelling at a time. You cannot pass back your PRESTO card to someone travelling with you.

Does my 12 Month Pass cover Downtown Express bus routes?

No. An additional fare, equal to your regular fare, is required for Downtown Express bus routes.

Can I get a pro-rated refund if I cancel my 12 Month Pass mid-month?

No, monthly passes expire at the end of each month and pro-rated refunds are not given if cancelled mid-month.

Does my 12 Month Pass cover fares on other transit companies?

No. Your 12 Month Pass is only valid for transportation on the Toronto Transit Commission.